The following list is composed based on our customer’s most frequently asked questions.  This is to assist you in having your questions answered immediately, on occasions you may have additional questions, so please feel free to email us right here if you have any further questions.

Please keep your login details secure, as you are responsible its security & confidentiality.  You will also be responsible for any activities should a breach of security occur on your account. You agree to notify Vialis Meds immediately if you suspect any unauthorized use on your account or fear a security breach.

How long will my order take?

The pharmacy exporter uses International Express Mail Service or EMS, the great advantage is you can track your order every step of the way. Like ALL generic pills e-commerce websites, these medicines are manufactured in India and imported from India. The good news is India is the world’s Number One leader in generic medicine manufacturing.

Once your payment has been processed we will email a receipt. Delivery generally will be in 5 to 10 BUSINESS days to your Australian address. The average delivery time is one week, your order is Registered Mail this means a signature is required. If you’re not home so your address is unattended, Australia Post will leave a card notification informing you of the collection point for pick up. More good news we ship to PO Boxes & Australia Post Parcel Collect addresses.

Why haven't I received my confirmation email?

Potentially your confirmation email may have gone to your spam or junk mail.  Please check and if still not located simply contact Vialis Meds Right here

What medications am I able to import?

Generic Viagra, Cialis, Levitra etc are available for personal importation, up to 3 months supply to Australia.  This is in accordance with the TGA (Therapeutic Goods Administration).  All medications available through this website Vialis Meds comply.

Do I need to send a prescription?

No, but you need to have a doctor’s prescription valid in the country of importation.

Will Customs stop my order?

Mostly no. Australian Customs have a statement reporting that they aren’t interested in Erectile Dysfunction drugs arriving in Australia providing it does not receive the mandatory maximum quantity of 3 months supply in the one shipment – 90 pills. (you can also import 15 months supply in a 12 month period).  More information can be viewed on their website.

How are the medications prepared?

The medicines are blister packed with use by dates printed on them. They do not come in boxes as these are exported medicines. Additionally to protect your privacy, the medications arrive in discreet packaging resembling private mail with the return address in India of the licensed and ISO 9001 accredited Pharmaceutical Manufacturer.

What are generic medications?

Generic medication contain the same active ingredients as their brand-name medication counterparts ie dosage, safety, strength, consumption, quality, performance and intended usage.

In Australia chemist regularly offer their customers a generic alternative to their prescription, the same applies with erectile dysfunction meds.

Are generic medications counterfeit?

No. Counterfeit medicines are often packaged or marketed to look like a genuine item. For example, some websites promote, package and sell Sildenafil pills (the active ingredient in Viagra) as the actual brand name Pfizer Viagra. This is illegal. However, many countries have now overturned Pfizer’s patent and generic Viagra became a reality in 2014. Generic Viagra is legally available and marketed in India, Canada, England, Europe, China, Australia and Thailand. This website does not describe brand name ED meds. The treatments described on this website are not counterfeit. They are true generics.

Are generic medications as safe as their brand name counterparts?

Absolutely, yes. Because generic medications use the same active ingredients, there is much research taken place and have the same reaction on the body. Most chemists in Australia actually as “would you prefer a generic” that’s logical assurance in itself. These generic medications also have the same risks & benefits as brand name equals.

Do generic medications take the same time to work?

The answer is yes. Generic medications work the same way and time frame as the branded types. However, like any drug, the effects may vary from individual to individual.

It is advisable to adhere to safety instructions and recommendations of how to take your medication.

Our Returns Policy

If you have a problem with your order, please notify Vialis Meds by email immediately. Ensuring to state why you are making a claim, you must return the item to the supplied address, at your own cost. Any claim shall be considered and if accepted, your item will be replaced for free – less the original shipping charge.

Do I need a prescription?

Yes, you need to have a medical doctor’s prescription from Australia. When you place an order through this site it is your acknowledgement that you possess a prescription.